Refund Policy

We want the full report to be genuinely useful to you. If it isn’t — or something’s gone wrong with your order — you have 7 days from your purchase date to let us know and request a refund.

Email r.dcosta0047@gmail.com within 7 days of your purchase. Please include your order number (shown on your post-purchase page and in your confirmation email) and a short note about why you’d like a refund.

We review every request individually. If your complaint is accepted, we’ll process your refund to the original payment method. Refunds are typically issued within 5 working days of approval — your bank or card provider may take a little longer to show it in your account after that.

If we can’t accept a request (for example, if it’s outside the 7-day window), we’ll explain why by email.

This guarantee is offered in addition to, and doesn’t affect, your statutory rights as a consumer under UK law. Because the full report is delivered to you immediately as digital content, our Terms of Service explain how the standard 14-day digital-content cancellation right under the Consumer Contracts Regulations 2013 applies here — in short, that statutory right ends once delivery begins, which is why we offer this 7-day guarantee instead.

Any questions about this policy: r.dcosta0047@gmail.com.